FAQs – Team Zick Zack
1. How can I place an order?

To place an order, browse our products in the Shop section, select your preferred size and color, add items to your cart, and complete the checkout process by providing your shipping and payment details.

2. What payment methods do you accept?

We accept major payment methods (e.g., credit/debit cards, PayPal, and other available options at checkout). Exact payment options are shown when you finalize your order.

3. How long will delivery take?

Delivery times can vary depending on your location and the shipping option chosen. Typically orders are processed and shipped within a few business days. (Exact times vary; check your order confirmation.)

4. Can I track my order?

Yes! Once your order is shipped, you can track it using the Track Your Order page on our website with the tracking details sent to your email.

5. What is your return and refund policy?

We have a Refund & Return Policy to help you return items you’re not satisfied with, subject to our terms and conditions. Usually returns must be in original condition within a set number of days (e.g., 14 or 30 days); please check the specific policy page for details.

 

6. Can I cancel or change my order after placing it?

Orders can only be changed or canceled before they are processed and shipped. If you need to cancel, please contact our customer service as soon as possible.

7. Do you ship internationally?

Yes, we ship within Germany and to selected international destinations. Shipping costs and delivery times will be shown at checkout.

8. How can I contact customer support?

For any questions or help with your order, you can contact us at:
📧 info@boutique-zick-zack.de

📞 +49 (689) 44718
Our address: Kaiserstraße 53, 66386 St. Ingbert, Germany.

9. Is my personal information safe?

Yes. We have a Privacy Policy in place to protect your personal data in accordance with applicable privacy and GDPR guidelines.

10. Do I have to create an account to order?

You can check out as a guest, but creating an account makes it easier to track orders, view history, and save your preferences.


Business Name: Boutique Zick Zack
Website: http://www.team-zick-zack.de/
Telefon +49 (689) 44718
E-Mail: info@boutique-zick-zack.de
VAT ID: DE84721609432
Address: Kaiserstraße 53, 66386 St. Ingbert